1. Service Excellence Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge. 1.1 Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, plea

1. Patient Throughput Ensures all required information obtained from referring physicians and providers in clinical areas are provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting. 1.1 Accurately schedules patient follow up physician appointments in the appropriate scheduling system using guidelines and requirement

1. Follows department established Fax Review protocols. Extracts and summarizes pertinent clinical information to transmit to payors for reimbursement. 2. Proactively identifies potential concerns regarding clinical eligibility for admission and/or continued stay reviews and addresses with Care Coordination. 3. Coordinates reconsiderations and/or peer to peer reviews for

1. STANDARDS OF PRACTICE RN practice is guided by the ANA Scope and Standards of Practice (2015). The Standards of Practice describe a competent level of nursing care as demonstrated by utilizing the nursing process components of assessment, diagnosis, outcomes identification, planning, implementation and evaluation. Assessment The registered nurse collects pertinent data

1. STANDARDS OF PRACTICE RN practice is guided by the ANA Scope and Standards of Practice (2015). The Standards of Practice describe a competent level of nursing care as demonstrated by utilizing the nursing process components of assessment, diagnosis, outcomes identification, planning, implementation and evaluation. Assessment The registered nurse collects pertinent data

1. STANDARDS OF PRACTICE RN practice is guided by the ANA Scope and Standards of Practice (2015). The Standards of Practice describe a competent level of nursing care as demonstrated by utilizing the nursing process components of assessment, diagnosis, outcomes identification, planning, implementation and evaluation. Assessment The registered nurse collects pertinent data

1. Clinical Care The Physician Assistant (PA) or the Nurse Practitioner (NP) provides assessment, triage, and therapeutic management of patient/family needs throughout the disease process as an integral part of an interdisciplinary team. The NP/PA, whether the practice setting is the inpatient, ambulatory, or outpatient settings, provides optimal patient care, from diagno

1. Clinical Care The Physician Assistant (PA) or the Nurse Practitioner (NP) provides assessment, triage, and therapeutic management of patient/family needs throughout the disease process as an integral part of an interdisciplinary team. The NP/PA, whether the practice setting is the inpatient, ambulatory, or outpatient settings, provides optimal patient care, from diagno

1. Collects A High Volume Of Blood Specimens (Skin Puncture And Venipuncture), Nasal And Throat Swabs Using Appropriate Technique While Maintaining The Integrity Of The Specimen In Relation To The Test To Be Performed. 2. Utilizes Systems For Identification, Collection, Transport And Disposal Of Specimens, Adhering To Internal And External Policies And Regulations. 3. Org

1. Acts as the point of contact for Patient Relations calls and emails, compiling a database of feedback. 2. Independently coordinates intake of patient complaints and grievances in line with system processes This may include investigation, resolution, and written response to complainants in accordance with CMS guidelines, along with triaging the complaint to a Patient Ex

1. Assesses the patient's physical and psychosocial condition on an ongoing basis throughout the continuum of care. 2. Develops, communicates and documents a plan of care reflecting individualized patient problems and interventions to achieve desired outcomes, involving the patient, family and healthcare team in this process. 3. Implements and coordinates this plan of car

1. Must have knowledge of and enforce all hospital, Public Safety dept. policies and Standard Operating Procedures. 2. Educates public safety officers in any new policies, procedures, equipment, or techniques. 3. Responsible for supervising and directing the daily duties of Public Safety staff. 4. Participates in the development of security plans, policies, and recommenda

1. Establishes a professional rapport with patients and staff. 2. Collaborates with other pre hospital team members to assure that appropriate level of treatment is performed. 3. Transfer patients to the emergency department of a hospital or other healthcare facility. 4. Respond to 911 calls for emergency medical assistance. 5. Report their observations and treatment to p

1. DAILY OPERATIONS 1.1 Directs the operation of lab sections on a twenty four hour basis. Assures that the staff reports to work promptly and accurately. Working with the Staff, researches, evaluates and recommends new procedures, instrumentation and technologies. Troubleshoots laboratory issues involving patient care and physician satisfaction as well as constantly comm

1. Establishes a professional rapport with patients and staff. 2. Collaborates with other pre hospital team members to assure that appropriate level of treatment is performed. 3. Transfer patients to the emergency department of a hospital or other healthcare facility. 4. Respond to 911 calls for emergency medical assistance. 5. Report their observations and treatment to p